You need to hire an HVAC company, but don’t know where to start. Whether your air conditioning unit needs repaired or your HVAC system is due for annual service, you want to hire a company you can trust. But, how do you find a good one?

It is our goal to keep the homes of our Wilmington, NC neighbors clean and comfortable. So, whether you hire Dixon’s or another local HVAC company, here’s a list of five things they need to have. We hope this helps you feel more confident in your search!

(Spoiler alert: Dixon’s Service Company has all five!)

1. Licensed and Certified Technicians

If an HVAC company does not mention their team’s experience or credentials, it can be a sign that they are not qualified to do the work. When the technician working on your HVAC unit does not have the proper experience or certifications, there are a few obvious concerns. These include wasting money on a service call without receiving a solution or making the issue worse by tampering with the equipment.

But, there are more serious concerns to consider as well. If a technician without proper licensing works on your HVAC system, it can jeopardize the warranties. It can also leave you in even more danger if you think a part was fixed, but remains broken.

2. Knowledge of Your Local Region

This may be an unexpected one, but it is very important that your HVAC company has knowledge of your region. The weather and climate changes of your area have a radically different impact on the way your system runs. These impacts demand different types of solutions. Working with a local company that has been in your area for years means your HVAC system will be in the hands of the experts who know your area’s threats.

As an HVAC company in Wilmington, NC, Dixon’s has extensive experience with the impacts of humidity and salt air. This helps our technicians make better recommendations and stay ahead of each season’s threats.

3. Preference for Quality Products

When an HVAC company does not publicly share which manufacturers they use or which HVAC brands they offer, that can be a red flag. When you choose an HVAC company, look for one that stands by the quality of the products they use. When the company is proud to advertise the brands they work with, you can spend time researching them yourself and feel comfortable with what is installed in your home.

Dixon’s is proud to have a long-standing relationship with Trane. After years of working on various brands of HVAC systems, we have found Trane to make the best products with the greatest reliability.

4. The Ability to Perform a Range of HVAC Services

“Jack of all trades, master of none,” does not apply to HVAC service companies! In fact, the more HVAC-related services an HVAC company has experience doing, the better. If your service visit reveals that your system needs a few fixes or adjustments, you don’t want the technician to refer you to yet another company. You want a simple and efficient process.

Companies like Dixon’s that offer installation, repair, and maintenance services for both residential and commercial HVAC systems have the experience to complete the job. Rather than wasting time on the phone and paying for multiple service calls, choose one company that can do it all.

5. Annual Service Packages

While an HVAC company does not need to offer service packages, it is a good sign when they do. It shows you that the company wants to establish relationships with its customers. A company that offers annual HVAC service packages wants to get to know their community and provide services it can rely on every year. Many of Dixon’s Comfort Club members say they look forward to their technician’s regular visits. Our technicians have built the relationship and taken the stress out of their HVAC maintenance.

Alternatively, a company that only offers one-time service does not plan on returning, so they may not take as much care in the service they provide. If you are not happy with it, it does not matter. They are not accountable to you, unlike those who return for routine services.

Dixon’s Service Company Is Here for You!

We are proud to be long-time members of the Wilmington, NC community and are here to provide you with year-round comfort you can trust! Don’t pay more for a company you don’t know. Give us a call today to schedule your repair or join the Comfort Club and save money in the new year.